What to do if you have a problem
Tapware, mixers and filters must be installed by a qualified plumber according to the installation instructions and should be thoroughly inspected after installation for malfunction or leaks. If the product appears faulty, the plumber should report the fault to Faucet Australia prior to leaving the site so that the necessary corrective action can be taken.
If any properly installed product develops a leak or malfunction within the guarantee period, please call Faucet Australia for assistance on how to proceed. Note that proof of purchase and batch number will be required for any claims.